1. Overview
Simb Technologies sells professional services, not physical goods. This policy explains refunds and cancellations.
2. Project work
The initial deposit secures capacity. If you cancel after work has started, the deposit and payments for work performed are non-refundable. If we haven't started, we may refund at our discretion.
3. Managed services
Billed monthly in advance. Cancel with 30 days' written notice. We do not refund the current month once billing has run.
4. Quality and rework
If deliverables don't match the agreed SOW, tell us promptly. We will fix defects at no extra charge within a reasonable period.
5. How to request a refund
Contact us via our contact form or WhatsApp with your company name, invoice reference, and reason. We aim to respond within five business days.